Website Builder is free with all Pickaweb hosting accounts. Once you have ordered your hosting service & received your welcome email you can request the Website Builder at the following link: http://www.pickaweb.co.uk/addons2/select-form.htm

Any com/net/org/info/biz domain that is more than 40 days past expiry is deleted. Several attempts would have been made to contact the listed admin Email address of the domain. The domain was in an unpaid status for 40 days before this step was taken.

It is still possible to recover a domain in the 30 day Redemption period after the domain was deleted. If you do not want to redeem the domain, the only remaining option is to try to re-register when it becomes available 70-75 days after expiration. Exactly when a domain is released back to the public is a root registry decision. You need to be aware that domains are registered on a first come, first served basis and there is no guarantee that you will be able to recover the name when it is available.

Domain locking only applies to US domain names. It is s security feature that enables you to prevent changes being made to your domain name. When the domain is locked you will not be able to submit Nameserver changes or transfer your domain name to another company.

With Pickaweb it is very easy to enable or disable the domain locking feature. This is performed via the Pickaweb Domain Name Management Area at https://www.pickaweb.co.uk/cgi-bin/manage.cgi

the domain name transfer process depends on whether you have a UK domain name (.co.uk, .org.uk), or a US domain name (.com, .net, .org…).

You can transfer a UK domain name to us by changing the IPS tag to TUCOWS-CA
Please email support@pickaweb.co.uk once that has been done and we will add your domain name to our system. There is no cost to transfer a UK domain name to Pickaweb.

With US domain names it is important that you are the admin email contact for the domain name. This is because you need to approve the transfer. You will receive a transfer approval email which you need to complete so that the domain trnsfers to the Pickaweb domain system.

You can check which email address is the admin email address by doing a whois search on your domain name at https://www.pickaweb.co.uk/cgi-bin/whois.cgi

The cost for the transfer is equivalent to 1 year of registration (see current pricing at: http://www.pickaweb.co.uk/prices.htm) & can be ordered from the drop down list at the following link: http://www.pickaweb.co.uk/placeorder.htm

The number of years that a domain name can be registered for depends on the type of domain.

UK domains can be registered for 2 years at a time. Pickaweb sells .co.uk & .org.uk UK domain names.

US domain names can be registered for up to 10 years. Pickaweb sells .com, .net, .org, .biz, .info US domain names.

You can register your domain name at https://www.pickaweb.co.uk/billing/order/orderwiz.php

You can renew your domain name at the following link: https://www.pickaweb.co.uk/cgi-bin/renew.cgi

Please use your login details which can be obtained by using the forgotten password feature at the following link (please do not enter www.): https://www.pickaweb.co.uk/getpassword.html

The login details will be emailed to the admin email contact of the domain name. If you do not receive these details your current email address may not be listed as the admin email contact. For US domains this can be checked by doing a whois search at: https://www.pickaweb.co.uk/cgi-bin/whois.cgi

If you do not receive your details or if you experience any difficulties please email support@pickaweb.co.uk & we will investigate for you.

Please ensure that you include your domain name in any correspondence.

You can change the name servers of your domain name via the Domain Name Management Area at http://www.pickaweb.co.uk/cgi-bin/manage.cgi

If you cannot remember your username and password please enter your domain name without www at http://www.pickaweb.co.uk/getpassword.html and details will be emailed to you straight away.

Please check this tutorial on how to change the DNS http://www.pickaweb.co.uk/movies1/managedomain.htm

If the email addresses associated to the administrative, technical and billing contact are no longer valid or aren’t functioning, authorization is required from the Domain Name owner to change the information. The owner must login to The Pickaweb Domain Name Management Area which can be found at https://www.pickaweb.co.uk/cgi-bin/manage.cgi and change the email addresses for the administrative, technical and billing contact respectively.

If you do not have the login details & you do not have access to the listed contact email addresses you will be required to provide identification.

In order to change any details relating to your domain name please fax copies of the following identification:

Government issued, photographic ID such as passport or driving licence
and
An invoice/bill with your name & address showing at the top.

Please fax this to: 020 7863 4182

Alternatively you may scan & e-mail us at: accounts@pickaweb.co.uk

Yes. Once you’ve ordered the hosting package of your choice we will send you your full web hosting instructions. We will also send you the Nameserver (DNS) settings that you need to apply to your domain name. All you need to do is to login to your domain name & make these changes.

If your domain name is registered through Pickaweb then you can manage your domain name at https://www.pickaweb.co.uk/cgi-bin/manage.cgi - if you do not have your details please use the forgotten password feature & your domain name login details will be sent immediately to you.

If your domain name is not registered through Pickaweb you will need to contact your domain name registrar & ask them for advice. Usually you will have a domain name management area similar to Pickaweb´s but if not, just contact your domain registrar´s support team & they will be able to assist you.

When you have have made your Nameserver changes you can verify this at https://www.pickaweb.co.uk/cgi-bin/whois.cgi - these changes can take up to 24 hours to propagate fully across the internet. During this time, if you are currently using a hosting service for your domain it is likely that you will experience some anomolous behaviour, particularly related to email. For this reason we strongly recommend making thess changes during the evening, or ideally over the weekend or during quiet periods when you do not anticipate high volumes of visitors and/or emails.

A domain name can be up to 63 characters (letters, numbers or combination) long plus the characters used to identify the domain extension (.com, .net, .org). The only symbol character domain names can include is a hyphen (-) although the domain name cannot start or end with a hyphen nor have consecutive hyphens. Symbols such as asterisks (*), under scores (_), and exclamation points (!) are not permitted.

If you are unsure you can search for your new domain name at https://www.pickaweb.co.uk/billing/order/orderwiz.php